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Hilfe_Taste

Customer Service 

FREQUENTLY ASKED QUESTIONS

Please contact your sales representative here to order a sample.

 

No, it is not possible to pick up ordered items. All orders will be shipped.

 

If you wish to cancel or change order details, please contact your contact from customer service that is printed on your order confirmation. (Please see General Terms & Conditions) 

 

We process orders very quickly in order to ensure the fastest delivery possible. All orders are shipped according our order confirmation. However, arrival time can vary from product to product and from country to country. Please contact our customer service for more information here

 

If you receive any damaged goods, please notify us immediately after receipt. If possible, take pictures of the damaged items. We will investigate the incident and take any immediate measures to mitigate the issue.

 

The standard stabilization can be varied upon request. Please contact your sales representative to discuss your needs here 

 

You can download our current ISO Certificate here