FREQUENTLY ASKED QUESTIONS

Customer Service

Do you have questions related to Customer Service support and Order Management of VISIOMER Methacrylate monomers? Our FAQ section has been designed to answer some of the most commonly asked questions posed by our customer.

HOW DO I ORDER SAMPLES FOR EVALUATION?

Please contact your sales representative here to order a sample.

CAN I PLACE AN ORDER AND PICK IT UP AT YOUR WAREHOUSE?

No, it is not possible to pick up ordered items. All orders will be shipped.

CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?

If you wish to cancel or change order details, please contact your contact from customer service that is printed on your order confirmation. (Please see General Terms & Conditions)

HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?

We process orders very quickly in order to ensure the fastest delivery possible. All orders are shipped according our order confirmation. However, arrival time can vary from product to product and from country to country. Please directly contact our customer service for more information here

WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?

If you receive any damaged goods, please notify us immediately after receipt. If possible, take pictures of the damaged items. We will investigate the incident and take any immediate measures to mitigate the issue.

I NEED A SPECIFIC STABILIZATION CONTENT. HOW CAN EVONIK HELP ME?

The standard stabilization can be varied upon request. Please contact your sales representative to discuss your needs here

WHERE CAN I OBTAIN ISO CERTIFICATION FOR VISIOMER PRODUCTS?

You can download our current ISO Certificate here

HOW CAN I OBTAIN A LONG-TERM SUPPLIER DECLARATION FOR THE MATERIALS SUPPLIED BY EVONIK?

Please directly contact our customer service here

Contact us

Still need help? Please contact us, or click here.

Make sure to include your first and last name, email address, phone number, order number, and a brief description of what the issue is and someone from our team will get back to you as soon as we can!